FREE UK SHIPPING    All of our luxury handmade beds & accessories come with free shipping to anywhere in the British mainland

We hand make all our dog beds to order, Our current lead time is 2-10 working days

15% OFF All Travel Mats for a limited time only!

Terms and Conditions

By accessing, browsing, using, registering or contributing to any website operated by Carousel Soft Furnishings Limited where you can post submissions, reviews or ask questions you confirm that you have read, understood and agree to the following terms. If you do not agree to these terms in their entirety, you must not use the websites.

Ownership of Submissions

Other than personal data which is subject to our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Carousel Soft Furnishings Limited on or through the websites or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Carousel Soft Furnishings Limited once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites

These terms also govern any Submissions you make on any Carousel Soft Furnishings Limited related third party website or page such as our Facebook page, Twitter, YouTube, Instagram or any other social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Carousel Soft Furnishings Limited or its employees and Carousel Soft Furnishings Limited is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights

A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Carousel Soft Furnishings Limited of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Carousel Soft Furnishings Limited related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Carousel Soft Furnishings Limited pages of third party social networking sites are not the responsibility of, or endorsed by, Carousel Soft Furnishings Limited. All rights, including copyright on Carousel Soft Furnishings Limited pages are owned by or licensed to. Carousel Soft Furnishings Limited. Any use of any Carousel Soft Furnishings Limited social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Carousel Soft Furnishings Limited. ©Ivy and Duke.


Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Carousel Soft Furnishings Limited related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website. We have the right to remove any Submissions you make on our website if, in our opinion, such Submission does not comply with the content standards set out below.

Am I eligible to post a Submission?

  • You must be 18 years of age or older
  • You must be registered to post a submission Register now
  • Suppliers or manufacturers are not eligible to post a submission

Rules for Submissions

  • Please be polite and only write in English
  • You confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others
  • If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response

Submissions should not include:

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • comments about other reviewers or bloggers
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others
  • spam or advertising
  • third party brand names or trademarks
  • personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • HTML code, computer script or website URLs
  • availability, price or alternative ordering or delivery information
  • information about Carousel Soft Furnishings Limited suppliers or manufacturers

Carousel Soft Furnishings Limited, in its absolute discretion, reserves the right to:

  • not publish the Submission or remove it
  • take any appropriate action if deemed necessary

Please let us know if you see any Submissions which do not comply with these rules.

Terms and Conditions relating to the supply of goods listed on our website

This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the goods listed on our website. These terms and conditions apply to all transactions between Carousel Soft Furnishings Limited. They do not affect your statutory rights. Please read them carefully.

These terms and conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.

Customer Sales

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the phone or on our website you must be at least 18 years of age.

All telephone orders will be acknowledged verbally at the time of the order, and all orders placed on our website will be acknowledged by e-mail. Please note that verbal and / or electronic acknowledgments do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been paid for. We may decline all your orders for any reason in which case we will inform you in-person or by telephone or e-mail.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest you visit Carousel Soft Furnishings Limited. Please note images featured and displayed on our website may differ in colour hue, intensity and detail to your web browser or computer, tablet, mobile phone or television screen. This may be attributed to your device’s settings including non-laboratory colour calibrated screen settings.

The total amount payable will be stipulated at the time you place your order, whether or not the order has been acknowledged.

We are entitled to make adjustments to the price to take account of any increase in our Suppliers prices, or the imposition of any taxes or duties. Or if due to an error or omission the price published for the goods are wrong, whether the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT, and delivery charges.

Prices may be liable to change and /or availability before (but not after) we accept your order. If a product is not available, we may offer you an alternative or suggest you visit Carousel Soft Furnishings Limited.

All product information, descriptions or other information communicated by us is intended to be as accurate as possible, from information supplied by manufacturers.

We accept major credit cards and debits cards including Visa, MasterCard, Maestro and Delta. This is the address and telephone number which your credit card or debit card / bank has on file for you. Your order will only be processed once authorisation of your credit/ debit card has been properly received.

All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for them and will refund any money you have paid for them. We will not however be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

When prices for bespoke items are provided, the price is valid for 7 days. After this period the price will be recalculated


All our prices are inclusive of delivery charges (UK Mainland Only). Generally, where an order contains more than one item, we deliver all items together.

Delivery costs for all other areas of the UK and outside the UK are available upon request.

Delivery times are calculated in working dates i.e. Monday to Friday but exclude bank holidays. We use numerous courier firms, dependent on your location, and the items ordered. You cannot request to use a specific courier unless you agree to make the necessary arrangements and pay the courier fee.

We work to a delivery turnaround from point of purchase to delivery in a maximum of 10 working days. If you have not received your item within this timescale then please contact Carousel Soft Furnishings Limited to discuss any potential issues with the order.

On occasion goods are subject to availability and delay in delivery is sometimes outside our control. As such delivery cannot be guaranteed and any dates, we specify for the delivery of goods are only approximate. We will not be liable for any losses, costs, damages or expenses caused by any delay for delivery of the goods.

If we or our suppliers are temporarily out of stock, we will notify you as soon as possible. If you are unable to accept delivery of an order, then the courier will leave contact details in order for you to rearrange the delivery.

If a delivery fails on a number of occasions and is returned to Carousel Soft Furnishings Limited, then you will be charged accordingly for the order to be resent. This may occur due to you being unavailable at the delivery address on a number of occasions, or the wrong address was provided at the time of purchase. Carousel Soft Furnishings Limited will not pay for the order to be resent.

If after a failed delivery the order is returned to Carousel Soft Furnishings Limited, and you decide to cancel your order, the cost of the return courier fee will be deducted from your total refund.

All items must be unpacked and inspected on delivery and a signature obtained. A signature checked or unchecked deems the products to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory right. Should any issue arise with either the delivery service or the products please contact us whilst delivery drivers are on site.

Cancellations and Returns

You have the right to cancel your order at any time up to 14 days starting the day after delivery for credit or refund.

Please note you have a duty of care while the goods are in your possession and as such, we advise customers to return the product with the original packaging to ensure the product is not damaged on its return journey. Return delivery is to be paid solely by the Customer, not Carousel Soft Furnishings Limited.

The returned products must be returned in the exact same condition as when bought. All items will be inspected upon arriving back at Carousel Soft Furnishings Limited. Exchanges / Refunds will only be completed if Carousel Soft Furnishings Limited are satisfied with the condition of the returned products.

Returns must be delivered back to us within 14 days from the date of delivery.

All returns should be sent to; Carousel Soft Furnishings Limited, Unit 7, Castle Industrial Estate, Beresford Street, Failsworth, Manchester, M35 0HD.

Bespoke items are not returnable, unless they develop a fault that falls under the responsibility of the manufacturer.


Full refunds of the cost of the goods is wholly conditional on the above conditions being met and will be within 28 days of cancellation.

Bespoke items are not returnable, unless they develop a fault that falls under the responsibility if the manufacturer.

The returned products must be returned in the exact same condition as when bought. All items will be inspected upon arriving back at Carousel Soft Furnishings Limited. Exchanges / Refunds will only be completed if Carousel Soft Furnishings Limited are satisfied with the condition of the returned products.

Guarantees and Warranties

All goods supplied are covered by the terms and conditions of the manufactures guarantee for a minimum of twelve months. The guarantee specifically excludes faults caused by accident, neglect or misuse.

If the goods are being used in a non domestic environment, they will not be covered by manufacturers warranties.

The warranty covers manufacturing issues.

The 600 Denier Polyester covers are very tough, but it’s important to understand that no bed is indestructible. We’ve done as much homework as we could to produce a tough bed that is also comfortable. Although we offer a warranty on our products, it only covers issues that are the fault of the manufacturer.  Ivy and Duke are not responsible for any damage, rips or tears caused by any animals. If your dog does get through one of our beds, then we recommend you stop buying them beds as it will become an expensive hobby. We have heard owners telling us stories of dogs eating through plastic beds, metal sheets, thick leather leads…. even bricks!!

If the fault developed within 28 days of delivery you will be offered the choice of exchange or refund.

All the beds are cut by hand, so we must stress that the sizes are approximates & may vary a little. The orthopaedic beds are more accurate than the crumb beds, this is purely as we use a band knife to cut the blocks of foam, whereas the crumb beds have an inner bag that is filled with the memory foam which can move around a little.

Data Protection

We keep a record of all sales processed through all websites owned by Carousel Soft Furnishings Limited. All personal data is security stored, although no financial details are held.

We follow strict security measures; we do not pass on, or sell any information to third parties. We may from time to time contact you by e-mail with any current offers or promotions that we think may be of interest to you.

We do not store credit card details, nor do we share customer details with any 3rd parties.

We primarily hold data to validate delivery details and manufactures warranties.