Please return your goods to;
Ivy & Duke,
Unit 7,
Castle Industrial Estate,
Beresford Street,
Failsworth,
Manchester,
M35 0HD.
We recommend all items are returned on a ‘signed for’ courier service.
If you use an internet search engine and type in ‘courier comparison site’ you’ll find a number of websites that are able to offer the best rates for returns.
Please forward any tracking information for your return to the following email address; hello@ivyandduke.co.uk
All returned goods must be returned within 14 days from the date of delivery & be in an unused condition, as stated in our terms & conditions. During the Christmas period we are closed 21st Dec- 3rd January. please avoid these dates for returns, the return window is extended to 30 days.
Bespoke & personalised items can’t be returned for a refund or an exchange.
Please return your goods to;
Ivy & Duke,
Unit 7, Castle Industrial Estate,
Beresford Street,
Failsworth,
Manchester, M35 0HD.
NOTE : OUR WORKSHOP IS CLOSED FOR CHRISTMAS FROM THE 18TH DEC UNTIL 6TH JANUARY, PLEASE AVOID SENDING ANYTHING BACK TO US DURING THIS TIME AS IT RISKS GETTING LOST.
We recommend all items are returned on a ‘signed for’ courier service.
If you use an internet search engine and type in ‘courier comparison site’ you’ll find a number of websites that are able to offer the best rates for returns.
Please forward any tracking information for your return to the following email address; hello@ivyandduke.co.uk
All returned goods must be returned within 14 days from the date of delivery & be in an unused condition, as stated in our terms & conditions. During the Christmas period we are closed 18th Dec- 6th January. please avoid these dates for returns, the return window is extended to 60 days.
Bespoke & personalised items can’t be returned for a refund or an exchange.
