SALE STARTS BOXING DAY! We are closed for Christmas, there will be a 3 week lead time from when we re-open 5th January.
SALE STARTS BOXING DAY! We are closed for Christmas, there will be a 3 week lead time from when we re-open 5th January.
Please return your goods to;
Ivy & Duke,
Unit 7,
Castle Industrial Estate,
Beresford Street,
Failsworth,
Manchester,
M35 0HD.
We recommend all items are returned on a ‘signed for’ courier service.
If you use an internet search engine and type in ‘courier comparison site’ you’ll find a number of websites that are able to offer the best rates for returns.
Please forward any tracking information for your return to the following email address; hello@ivyandduke.co.uk
All returned goods must be returned within 14 days from the date of delivery & be in an unused condition, as stated in our terms & conditions. During the Christmas period we are closed 21st Dec- 3rd January. please avoid these dates for returns, the return window is extended to 30 days.
Bespoke & personalised items can’t be returned for a refund or an exchange.
Please return your goods to;
Ivy & Duke,
Unit 7, Castle Industrial Estate,
Beresford Street,
Failsworth,
Manchester, M35 0HD.
Note : Our premises will be closed from Wednesday 17th Dec to 5th January. Please do not return anything during this time.
Returns period Extended, Please do not return any good to us, Our Premises are closed for Christmas and new year.
We can only accept returns after the 5th January 2025.
We recommend all items are returned on a ‘signed for’ courier service.
If you use an internet search engine and type in ‘courier comparison site’ you’ll find a number of websites that are able to offer the best rates for returns.
Please forward any tracking information for your return to the following email address; hello@ivyandduke.co.uk
All returned goods must be returned within 14 days from the date of delivery & be in an unused condition, as stated in our terms & conditions. During the Christmas period we are closed 18th Dec- 6th January. please avoid these dates for returns, the return window is extended to 60 days.
Bespoke & personalised items can’t be returned for a refund or an exchange.
