FREE UK SHIPPING    All of our luxury handmade beds & accessories come with free shipping to anywhere in the British mainland
We hand make all our dog beds to order, our current delivery time is 2 – 10 working days

Privacy Policy

Ivy & Duke is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement and General Data Protection Regulation (GDPR).

This privacy notice provides you with details of how we collect and process your personal data through your use of our site

What we collect

We may collect the following information from you:

  • Your first and last name
  • Contact information including email address and preferred phone number.
  • Demographic information such as: address, town, county, postal code and country
  • Other information relevant for Ivy and Duke customer surveys and/or offers

What we do with the information we gather

We require this information to understand your product and shopping needs and provide you with a better service, and in particular for the following reasons:

  • Managing internal record keeping
  • Providing internal data and analysis
  • Helping to improve our products and services
  • Informing you about new products, offers and initiatives
  • Sending you newsletters and other promotional emails you have consented to
  • From time to time, we may also use your information to contact you about marketing activities we are organising using your preferred method of contact

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Ivy and Duke will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Data Protection Rights

We are committed to ensuring that your information data is treated securely and in accordance with this Privacy Policy and General Data Protection Regulation.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights Under General Data Protection Regulation (GDPR). Website search engines, like Google, run independent services such as Google Analytics, which tracks shopping behaviours, but you can opt-out of these services by installing the opt-out browser add-on.

Data Security

Ivy and Duke aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. We have adequate controls in place including the security of your data and other personal information to help prevent unauthorised access or disclosure, and set up suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online too.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the contact details below.

Our Privacy Policy Reviews

Ivy & Duke may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 7th December 2020.

Your Data                                                                                                                                      

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at:

Our Contact Details

Full name of legal entity: Ivy and Duke
Email address:
Postal address: Carousel Foam. Unit 7. Castle Industrial Estate. Beresford Street. Failsworth. Manchester. M35 0HD