Track - Deliver - Return
TRACK YOUR ORDER
Tracking data is automatically sent to your email address once your order is placed. If you haven’t received any updates, please check you’ve typed your email correctly on your order.
If you registered for an account you can log in & keep an eye on it, otherwise please type your tracking number in the box below for an update.
If you have any queries please contact us on 0161 660 5534 or send an email to email@example.com.
We try our very best to deliver your items as quickly as possible. If you’re based in UK Mainland we’ll also deliver your items for free.
Unfortunately, if you’re outside of the boundaries set by our courier, you will have to pay a little extra to have the items delivered. We’d love to cover the courier costs for all of our customers, however it’s just not a feasible option for us.
The UK & Ireland is split into 6 Zones, have a look below for a breakdown of the zones & prices.
For customers based in all zones other than Zone 1, the delivery charge is per item, not per order. However, if we can bundle more than one item into the box and keep the weight below 20kg, then we will refund the additional shipping fee that you were charged at the checkout. We always try our very best to keep your costs to a minimum.
Zone 1 | UK Mainland | Free
Zone 2 | Scottish Highlands | £5
Zone 3 | Scottish Islands | £30
Zone 4 | Northern Ireland | £10
Zone 5 | Republic of Ireland | Please Call For Price
Zone 6 | Isle of Man & Channel Islands | Please Call For Price
Zone 7 | USA | Please Call For Price
Zone 8 | Euro | Please Call For Price
If you have any questions regarding our Delivery Zones then please feel free to contact us.
Please return your goods to;
Ivy & Duke, Unit 7, Castle Industrial Estate, Beresford Street, Failsworth, Manchester, M35 0HD.
We recommend all items are returned on a ‘signed for’ courier service.
If you use an internet search engine and type in ‘courier comparison site’ you’ll find a number of websites that are able to offer the best rates for returns.
Please forward any tracking information for your return to the following email address; firstname.lastname@example.org
All returned goods must be returned within 14 days from the date of delivery & be in an unused condition, as stated in our terms & conditions.
Bespoke & personalised items can’t be returned for a refund or an exchange.